Returns & Refunds Policy

At Masala Cafe, we strive for complete satisfaction with every flavorful order; however, due to the perishable nature of our food products, returns are handled with specific care to ensure safety and quality. If your order is damaged or incorrect, we offer a hassle-free replacement or refund process within 24 hours of delivery.

1

Report the Issue

Contact our support team within 24 hours of receiving your order, providing your order number and details about the concern.

2

Provide Documentation

Share clear photographs of the product, packaging, and the shipping label to help our kitchen team investigate the quality lapse.

3

Verification Process

Our quality assurance experts will review your claim within 1-2 business days to determine if a refund or replacement is applicable.

4

Resolution

Once approved, we will either dispatch a fresh replacement immediately or initiate a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing